The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Communicate appropriately with clients of the organisation
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Use verbal and non-verbal communication as appropriate Completed |
Evidence:
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Conduct short interpersonal exchanges to clarify meaning and understand request/inquiry Completed |
Evidence:
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Provide information relevant to accessing the service Completed |
Evidence:
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Take time to listen for relevant information concerning inquiry/request Completed |
Evidence:
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Demonstrate respect for diversity when communicating with clients Completed |
Evidence:
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Respond to messages appropriately Completed |
Evidence:
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Refer to appropriate person within organisation guidelines and procedures Completed |
Evidence:
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Present a positive image of the service to the public
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Conduct communication with the public in a courteous manner and respecting privacy Completed |
Evidence:
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Demonstrate standards of personal presentation appropriate to the organisation Completed |
Evidence:
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